Online Store Service Terms

1. Introduction

Welcome to our online store! Thank you for choosing us as your shopping partner. In this digital age, we are committed to creating a safe, convenient, and fun shopping environment where you can enjoy high-quality products from around the world without leaving your home. To ensure the achievement of this goal, we have specially formulated the following detailed terms of service (hereinafter referred to as the "Terms"), aimed at clarifying our rights and obligations and safeguarding the legitimate rights and interests of both parties. Please read and fully understand these terms carefully before using our services, as once you start using our online store, it means that you have accepted and agreed to comply with all the contents of these terms.

2. Service Overview and Acceptance

Service definition: Our online store is a comprehensive e-commerce platform that integrates product display, purchase, payment, logistics delivery, and after-sales service. The services we provide include but are not limited to product information inquiry, shopping cart management, order submission and tracking, payment settlement, after-sales service consultation, etc.

Acceptance Terms: By accessing or using our online store, you expressly agree to accept and comply with these terms and any modifications or updates we may publish at any time. If you do not agree to these terms, please immediately stop using our services.

3. User registration and account management

Registration requirements: In order to enjoy our services, you may need to register an account. During the registration process, you must provide true, accurate and complete personal information, including but not limited to name, ID card number, contact information, etc. We promise to keep this information confidential and only use it for the purpose of providing services to you.

Account Security: As the sole holder of the account, you are responsible for its security. Please keep your account password and other login information safe to avoid leakage to third parties. You shall bear the risk of account theft, password leakage, etc. due to your own reasons. In addition, we recommend that you regularly change your password and enable security measures such as two factor authentication to improve account security.

Account Responsibility: You are fully responsible for all activities under your account. Including but not limited to submitting orders, making payments, evaluating products, posting information, etc. We have the right to take corresponding measures based on your account activity, including but not limited to restricting account functions, freezing accounts, or even canceling accounts.

4. Product Information and Purchase

Product information display: We strive to ensure that the product information displayed on the platform (such as name, price, specifications, pictures, etc.) is true, accurate, and complete. However, due to factors such as product updates, market changes, and human negligence, we cannot guarantee the absolute accuracy of all product information. Therefore, please carefully check the product information before purchasing. If you have any questions, please contact our customer service for confirmation in a timely manner.

Purchase process: You can browse products, add them to your shopping cart, submit an order, and make payment through our platform. Once you complete the payment, it will be deemed that you have agreed to purchase the product and accepted the relevant terms. We will ship your order based on your information and provide corresponding after-sales service. Please note that some products may have limited purchase quantities or special purchase conditions. Please carefully read the product details page and purchase instructions.

Price and Payment: The product price and payment method are based on the page displayed when you place your order. We reserve the right to adjust product prices and payment methods at any time, but orders completed before the adjustment are not affected. During the payment process, please ensure that your payment account has sufficient funds and comply with the rules of the relevant payment platform. For order failures or cancellations caused by payment issues, we will handle them according to the rules of the payment platform.

5. Logistics delivery and receiving

Logistics delivery: We will select a suitable logistics method for you based on the shipping address you provide for delivery. The delivery time may vary due to factors such as logistics company, weather, holidays, etc. Please be patient and wait. We suggest that you fill in the shipping address as detailed and accurate as possible to avoid delivery delays or losses due to address errors.

Receipt inspection: Please make sure to inspect the goods upon receipt to confirm whether the quantity, specifications, appearance, etc. of the goods are consistent with the order. If you have any questions, please contact our customer service immediately for assistance. For products that require confirmation of receipt, please carefully check the product information before signing to avoid unnecessary disputes.

Return and exchange policy: We provide a comprehensive return and exchange policy to protect your legitimate rights and interests. Please refer to our return and exchange policy page for specific return and exchange procedures and conditions. Please note that some products may not support return and exchange services due to their special nature or legal regulations. Please carefully read the product details page and return and exchange policy before purchasing.

6. Intellectual Property and Privacy Protection

Intellectual Property: All product information, images, text, videos, and other content displayed on the platform are protected by intellectual property rights. Without our written permission, you are not allowed to copy, modify, disseminate or use these contents in any other way. We will pursue legal responsibility for any infringement of our intellectual property rights in accordance with the law.

Privacy Protection: We respect and protect your personal privacy rights. We will collect, use, store, and protect your personal information in accordance with relevant laws and regulations and our privacy policy. We promise not to disclose your personal information to any third party (unless otherwise provided by laws and regulations or with your consent). At the same time, we will also take reasonable technical and management measures to ensure the security of your personal information.

7. User behavior norms

Legal compliance: When using our services, you should comply with national laws and regulations, social ethics, and our rules. Do not use our services to engage in any illegal, irregular, infringing on the rights and interests of others or disrupting platform order. We will take corresponding measures to deal with any violations of laws, regulations or this clause, and reserve the right to pursue legal responsibility.

Civilized communication: When communicating on the platform, please maintain civility, politeness, and respect for others. No insulting, defamatory, threatening, pornographic, violent or other harmful information shall be posted. We have the right to delete or block information that violates platform regulations.

Prohibited behavior: You are not allowed to use our services for fraudulent activities such as brushing orders, brushing positive reviews, malicious evaluations, etc. For such behavior, we will take measures including but not limited to restricting account functions, freezing accounts, etc. to deal with it. At the same time, we will actively cooperate with third parties to combat such behavior and maintain the fairness and order of the platform.

8. Disclaimer

Force Majeure: We are not responsible for any inability or delay in fulfilling our obligations under this clause due to force majeure factors such as natural disasters, government actions, network failures, etc. In this situation, we will do our best to take measures to minimize losses and restore services as soon as possible.

Third party liability: We are not responsible for any losses incurred by you during the use of our services due to third-party reasons. But we will actively assist you in negotiating with third parties to resolve the issue and provide necessary support and assistance.

9. Dispute Resolution and Applicable Law

Dispute Resolution: In case of any dispute arising from the implementation of this clause, both parties shall first resolve it through friendly consultation. If no agreement can be reached through negotiation, either party has the right to file a lawsuit with the competent  court. During the litigation process, both parties shall comply with the court's judgment and ruling.

Applicable Law: The interpretation, validity, and dispute resolution of this clause shall be governed by the laws of Hong Kong, China (excluding its conflict of laws rules). Both parties agree to exclude any international conventions or legal principles that may render these terms invalid or unenforceable when interpreting and applying them.

10. Modification and Update of Terms and Conditions

We have the right to modify or update these terms based on business needs, changes in laws and regulations, or technological advancements. The modified or updated terms will be published on the platform and will take effect from the date of publication. Please regularly review the terms and conditions posted on the platform, understand and accept the latest changes to the terms. If you do not agree to the modified or updated terms, you should immediately stop using our services.

11. Other

Complete Agreement: This clause, together with other rules, policies, statements, and other documents published on the platform, constitutes the complete agreement between the parties. If there is a conflict between this clause and other documents, this clause shall prevail (except where it is explicitly stated in this clause that other documents shall prevail).

Clause Separation: If any provision of this clause is found to be invalid or unenforceable, that provision shall be deemed to be separated from this clause and shall not affect the validity of the other provisions of this clause. Both parties shall continue to fulfill other valid terms.

Rights reserved: We reserve all rights not explicitly granted to you in these terms. At the same time, we reserve the right to modify or update these terms and other documents on the platform at any time.

Thank you for taking the time to read and understand our online store service terms. We look forward to working together with you to create a wonderful shopping experience! If you have any questions or suggestions, please feel free to contact our customer service team at any time. Thank you again for your support and trust!