MISS RABBIT'S SHOP Socks and Shoes After sales and Return Service Policy

Dear customer:

Welcome to MISS RABBIT'S SHOP! We focus on bringing you fashionable and comfortable socks and shoes products. In order to ensure that you can enjoy a worry free shopping experience and protect your consumer rights, we have formulated the following after-sales and return service policies. Please read carefully before shopping so that you can smoothly enjoy our services when needed.

1、 After sales service commitment

Quality assurance: MISS RABBIT'S SHOP promises that all socks and shoes sold undergo strict quality control to ensure excellent materials, fine workmanship, and no defects. If you find any quality issues with the product during normal use, we will actively resolve them for you.
Professional consultation: We provide 24/7 customer service. No matter if you have any questions about the material, size, or matching of the product, our customer service team will be dedicated to answering your questions and providing professional advice.
2、 Return and exchange service policy

Return and exchange conditions:
Quality issue: If the product you receive has quality issues such as damage, loose threads, incorrect size, etc., we unconditionally accept returns and exchanges.
Non quality issues: If you need to return or exchange the product due to personal reasons (such as size mismatch, color preference, etc.), please apply within XX days after receiving the product (please refer to the store announcement or consult customer service for specific days), and ensure that the product has not been worn or washed, and that the original packaging, tags, and accessories are intact and undamaged.
Return and exchange process:
Submit application: Please submit a return or exchange application through the official customer service channels of MISS RABBIT'S SHOP (such as online customer service, email, or store message), and provide relevant information such as order number, product photo, and problem description.
Review confirmation: Our customer service team will review the application as soon as possible upon receipt and confirm whether it meets the return and exchange conditions. Once confirmed, we will provide you with detailed return and exchange addresses and precautions.
Return the goods: Please return the goods to the address provided by customer service and keep the return logistics number for easy reference. Please ensure that the product packaging is intact to avoid damage during transportation.
Handling returns and exchanges: After receiving the returned goods and confirming their accuracy, we will process the refund or exchange procedures according to your request. The refund will be returned to your payment account, and the replacement item will be shipped out within 7 working days after receiving the return (the specific time may vary due to inventory).
Freight cost borne:
MISS RABBIT'S SHOP will bear the round-trip shipping cost for returns and exchanges caused by product quality issues.
For returns and exchanges caused by non quality issues, the shipping cost will be borne by you. If you choose the courier service recommended by our store for return or exchange, we will settle the actual shipping cost incurred.
3、 Precautions

Please ensure to submit your application within the return and exchange period, as you will not be able to enjoy the return and exchange service after the deadline.
Special products (such as customized, limited edition, etc.) may not support return and exchange services. Please refer to the product details page or consult customer service for details.
When returning or exchanging goods, please make sure to keep the goods in their original condition and complete accessories to avoid affecting the return and exchange process.
4、 Contact Us

If you have any questions or need assistance with the above after-sales and return service policies, please feel free to contact the customer service team of MISS RABBIT'S SHOP at any time. You can leave a message through the online customer service on the store homepage, send an email to our official email, or leave a message in the store's message section. We will reply to you as soon as possible and provide you with a satisfactory solution.

Thank you again for your trust and support! MISS RABBIT'S SHOP will continue to strive to bring you more high-quality, fashionable and comfortable socks and shoes products, as well as more thoughtful and thoughtful after-sales service. Looking forward to your next visit!